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Clients can add themselves - There will be a form on your blog where people can add their name and email.  This will send an email to double check before adding anyone to avoid spam.

You can add clients - In your admin area you can add individual clients, or you can even upload a whole list of new people.

We can add clients for you - Stuck? Just email us a list of who is new that you want to add and we'll upload them for you.

Shortly after you sign up you'll receive an email which lets you know exactly what to do next.  You'll need to email us the picture you want on the header of your newsletter & blog, and your list of client email addresses.  Once we've received these from you, it usually takes us about 1 week to get your first newsletter ready to send.

Yes absolutely!

Your first newsletter - A draft of your very first newsletter will be emailed for you to check.  It will only go out to your clients once you are happy with it.

All your newsletters after this - You'll be given a login to your very own admin area where you can check content for all your upcoming newsletters.  You can edit or delete anything you fancy, or even add your own extra bits!  You have full control over what gets published.

Yes.  You can add any extra sections you would like to your newsletter.  All you need to do is log into your admin area and post your extra section.  You can add something extra every single week if you like, just for special occasions, or never.  It's up to you and how you want your newsletters to look.

Yes.  Every newsletter has it's own personalised header.  After you've signed up, you just email us the image/logo you want at the top of your newsletter and we'll personalise it so that this is included and email it back to you for you to check.

By default most newsletters go out on a Monday because that's the beginning of the week.  That said if you'd prefer a different day, just let us know and we can set this up for you.

The price includes up to 2,000 clients on your newsletter list. No extra costs. No hidden fees per email. It’s all included in your normal monthly membership

Got more than 2,000 clients? Please contact us for pricing for larger salons.

The short answer is yes.

The longer answer is - By law, all information you provide us (including your client's email list) is protected by the Data Protection Act 1998.  This states that all personal information must be held securely and cannot be used for anything other than which you specifically agree to.  Your client's email address will not be sold, used in any way other than via your newsletters, or emailed anything other than your newsletters.

Yes.  The frequency of your newsletters is completely up to you.

Our recommendations - We recommend our default option of every week if you have a salon where you see your clients every 4-6 weeks (eg hair or beauty).  This ensures your clients get several 'contacts' from you inbetween their appointment.  In our experience this gives maximum loyalty & relationship building! We'd only recommend less frequently if your appointment cycle is less often (ie if you only see your clients every 3-4 months for example).

That's our advice, but bottom line is it's your business and you know your clients best.  It's totally your choice.  If you don't want to have a weekly newsletter, just let us know.  We can also schedule them every 2 weeks, or even every month.

No, unfortunately not.  The costs to us in providing your newsletter service are the same regardless of how often you have your newsletters scheduled for.  So whether you have your newsletters once every week, fortnight or month it will be the same all-inclusive price.

No. You can cancel anytime you like.

We obviously hope you start your newsletter package and your clients love it so much you carry on forever... but we understand circumstances change. If you want to stop at anytime, just call or email to let us know. We'll cancel your recurring payment and stop future newsletters.

Note - If you've cancelled simply because finances are tight and you decide you want to restart again, you can do this too. We'll keep your newsletter and blog design archived for up to 1 year. If at any time during this period you want to restart, you can do so with no extra set-up fees, you just restart your normal monthly payment.

No. The blog in this package is a bonus gift for anyone who doesn't already have a blog. If you already have one you can certainly keep using your original one. You don't have to change if you don't want to.